Reference

Legal terms for your taxi123 account

taxi123 Legal explains how account access, payment records, personal data and policy requests are handled for Indonesia.

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taxi123 Legal terms for your taxi123 account
HELP WITH POLICY QUESTIONS

Get a clear answer on Legal matters

A policy question should not leave you guessing about your account. Our support desk helps you understand an access decision, a verification request, a wallet mismatch or a payment record connected with Legal. Contact us through the support route shown on taxi123, ideally from the verified account email or phone number. Include the relevant reference and your question; never send a password or full wallet PIN. Access remains subject to local law.

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Account access

If phone verification does not open your account, send the account reference through our support desk. We can explain which Legal step is pending and what account detail needs correction before access can continue.

Wallet or bank record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment receipt number rather than private credentials. We use that reference to check status, ownership and any policy hold.

Policy request

When you want a rule clarified or believe an account decision needs another look, state the exact section and outcome you are asking about. Our support desk can record the request and explain the next step.

HOW WE HANDLE YOUR DATA

See the safeguards behind each Legal step

Legal is also about what happens to the details you give us. We use account, device and payment records for access control, verification, security review and support handling, not as a reason…

Data use

We use your account details to create access, complete phone verification, answer support requests and check payment ownership. Records connected with DANA, OVO, GoPay, QRIS or bank rails are handled for status checking and account security.

Cookies and device use

Cookies and device signals can keep a verified session connected to the correct account and help identify unusual access. You can review browser cookie controls, while changing them may require another login or phone check.

Account security

Keep your password, phone access and wallet credentials private. We may ask for account details through the support route, but we do not need your password or full DANA, OVO, GoPay or bank PIN.

Payment records

A receipt reference, virtual account record or bank transfer detail may be checked against your account when a payment is pending or disputed. Matching the account name helps us separate a genuine request from an unverified third-party claim.

Retention

We retain account, security and transaction records for the period needed to operate the account, resolve disputes, protect the service and meet applicable legal duties. When a record is no longer needed, handling follows our retention process.

Changes and contact

You can ask us to correct an inaccurate account detail, explain a data use or clarify a policy decision through support. Include the verified contact route and a precise request so we can check ownership before making changes.

What Indonesian account holders ask

These Legal answers cover the questions we expect before an account is opened or a payment is made. They are written for your practical next step, while the full policy remains the controlling text. Where access or eligibility is discussed, the rule depends on local law and applies only where local law permits.

taxi123 Legal covers account eligibility, phone verification, personal data, cookies, payment records, security checks, policy requests and access decisions. It applies to account activity connected with casino titles, sports markets and local payment rails where local law permits.

Yes. Access depends on local law, so an account or category may not be available in every location. We use the location and account checks required for the service, and access is provided only where local law permits.

Phone verification links the account request to a contact route you control and helps reduce mistaken or unauthorised access. If the check does not complete, contact support from the details used during registration so we can explain the pending Legal step.

We use payment references to check status, ownership and reconciliation when you use DANA, OVO, GoPay or QRIS. A receipt number is useful for support; your password, wallet PIN and full security credentials should never be sent.

You can request a correction through our support route. State which account detail is inaccurate and use the verified phone or email connected with the account. We may ask for an ownership check before changing a name, contact detail or payment record.

Cookies can maintain a verified session, remember necessary account settings and help identify unusual device access. Browser controls may block some cookies, but that can lead to another login or phone verification. The Legal policy explains the relevant data handling.

Contact support with your account reference, the decision message and the specific result you want explained. Do not create duplicate accounts or send private credentials. We can record your request, check the available account details and describe the next policy step.

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